HOW TO CONTACT US

image14

We Offer Several Ways To Get a Hold Of us

  • Email: : support@tianeptineexpress.com. We check this email frequently and we almost always reply within a few minutes, except if we're getting shipments ready or helping another customer. 
  • Customer Service Phone Number: Call us at 954-866-9300. Our hours are 10am-6pm Monday-Friday, 10am-2pm Saturdays. We are closed on Sundays.
  • Text Message:  If you rather send us a text message, you can send it to 954-866-9300. We receive our text messages right away, and we will usually respond right away.
  • Our Backup Email: We receive notifications on our phone when you email: wdominguez2011@gmail.com. 

We're dedicated to providing our customers with answers to their questions in a timely manner, and we offer several ways to reach us. You can email, call, or text, and we'll make sure to help you right away or within a short amount of time. 


We're a small company and we're often very busy printing shipping labels, packing orders for shipment, sending tracking numbers, talking to our customers, etc. If we aren't able to answer your call, feel free to text us, or email either of our email addresses.


ANSWERS TO COMMON QUESTIONS


  • When you place an order with us, our system will automatically send you an email with your order details and your order number. Please check your spam or junk folders if you don't see the email. Also make sure that you're looking at the same email address that you provided with your order.
  • Tracking numbers are emailed in the afternoon, between 2-3 pm Eastern. When we print our shipping labels, our system will automatically email you the tracking number, to the email address you provided with your order. 
  • If your order was placed before our 4 pm cut-off on Monday-Friday, your order will ship out that same day. If you placed an order before 1 pm on a Saturday, it will ship out that day. 
  • Our orders are sent in discreet packaging that does not show the company website address, or our logo. You can feel secure in receiving orders from us, at any location.


We look forward to serving you!