F.A.Q

How Are Your Prices So Low?

One of our founding values is to offer the lowest possible price to our customers, while maintaining the highest quality of service and products. We run a tight ship, and we keep our expenses low, so that we can offer these prices. Our goal is to build a long-term relationship with our customers, so we do everything needed to keep our prices low.

What Shipping Options Do You Offer

We know, that receiving your orders as quickly as possible is VERY important. Therefore, we offer USPS First-Class Mail free, USPS Priority Mail for $5, and USPS Express Mail for $20. If you're not in a rush, take advantage of our free shipping option. But if you need it fast, we've got you covered.

Is our Tianeptine's Quality Really Very High?

We will only offer the best, purest, highest-quality products possible. We know how much the quality of our products matters, and with 5+ years of experience working with them, we will not settle for anything less than the best.  This is research-grade tianeptine, which is only sold for research.

Do You Ship The Same Day I Order?

Our company name is Tianeptine EXPRESS for a reason. We ship every order placed and paid for, before our cut-off time (2PM M-F and 11AM Saturdays), the same day it was placed. No exceptions! Orders placed and paid after 2PM M-F or after 11AM on Saturdays, will ship out the next business day. We understand that you've put your trust in us, and we will not let you down. This is a top priority. 

Do You Accept Returns?

Due to the nature of the products we sell, we can only accept returns on non-opened orders. If your order has not been opened, we'll gladly refund your purchase, no questions asked. Contact us at support@tianeptineexpress.com and we'll provide return instructions. 

How Does Your Rewards Program Work

In order to reward our loyal customers, we've set up a rewards program. When you pay for your 100th gram, you will qualify for a  FREE 10g jar for free, sodium or sulfate. Let us know which one you want us to send. We can see all of the orders you've placed with us, so just let us know when you've purchased your 100th gram, and we will send you the 10g reward jar. You will be rewarded like this for every 100 grams you purchase from us. It's one of the best ways we can say, "THANK YOU", for your business.